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Frequently Asked Questions
How do I reset my password?
Use the "Forgot Password" feature on the Shotexa login screen. You'll receive an email with a link to set a new password.
How do subscriptions work?
Subscriptions are managed by Apple. You can manage or cancel your subscription at any time from Settings → Apple ID → Subscriptions on your iPhone.
How do I restore my purchase?
Tap the "Restore Purchases" button inside the app. Make sure you are signed in with the same Apple ID used for the original purchase.
Why didn't I receive my credits?
Credits are granted after successful payment confirmation. If there's a delay, please wait a few minutes and restart the app. If the issue persists, contact support and we'll resolve it promptly.
How do I delete my account?
To delete your account and all associated data, please contact support. We will process your request in accordance with our Privacy Policy.
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